At Ray Health, we’re committed to providing you with high-quality, healthy food products. We understand that sometimes things might not go as planned, and we’re here to help if you’re not entirely satisfied with your purchase.

Eligibility for Refunds

You may be eligible for a refund if:

  • The product arrived damaged or spoiled.
  • You received the wrong item or quantity.
  • The product doesn’t match the description on our website.

Refund Conditions

To qualify for a refund, please ensure:

  • You request the refund within 30 days of your purchase date.
  • You can provide proof of purchase (receipt or order confirmation).
  • The product is unused and in the original packaging, except for damaged or spoiled items.

Non-Refundable Items

Please note that certain items are non-refundable, including:

  • Opened perishable goods due to their inherent nature.
  • Clearance or sale items purchased at a discounted price.
  • Gift cards.

Refund Process

To initiate a refund request, simply follow these steps:

  1. Contact our friendly customer support team by email at [Admin@Rayhealth.In / Retailnagpur@Rayhealth.In] or call us at Mobile: +(91) 9049277869.
  2. Provide your order number, a clear description of the issue, and any supporting evidence (photos for damaged goods).
  3. Our team will promptly review your request and notify you of the approval or rejection within a reasonable timeframe.

Refund Approval

If your refund request is approved:

  • We will issue a credit to your original payment method within 7-10 business days.
  • In some cases, we may ask you to return the product depending on the situation.

Shipping Costs

  • If the error is ours (wrong item shipped, damaged upon arrival), Ray Health will cover the return shipping costs.
  • For other reasons, you will be responsible for the return shipping costs.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Double-check your bank account or credit card statement.
  2. Contact your bank or credit card company, as there might be a processing delay.
  3. If you’ve confirmed everything and still haven’t received your refund, reach out to us at [email protected] for further assistance.

Exchanges

We currently only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [email protected].

Contact Information

For any questions related to refunds, feel free to reach us through the following methods:

  • Phone: Mobile: +(91) 9049277869
  • Mail: Admin@Rayhealth.In / Retailnagpur@Rayhealth.

We reserve the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.